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Use the following transitions to smoothly transfer a customer to the appropriate team member.
Suggesting transfer Unfortunately, I’m afraid I don’t have the ability to accommodate your request.
Training your live chat team to use the scripts will help you provide more consistent and more professional service more easily than you can imagine. Starting on the right foot with a customer sets the stage for a positive chat, while a curt or unenthused greeting can put a client on edge.
We all know the power of a great first impression, so use the scripts below to treat each new chat greeting like a real-life introduction. After all, your job is to help a customer and to be as positive as you can be, right?